FAQs

SHIPPING + DELIVERY                      

Q1. Can I send someone gifts from Kandere? 

Yes, one can send gifts from Kandere. We take pride in ensuring that our products, particularly our exquisite jewelry, are sent with utmost care and attention to details. And, the wrap of our fashion jewelry sets are designed not only to protect the precious items during transit but also to enhance the overall presentation of the gift.

Q2. Where do you ship from?

Presently, we ship from the United States, and offer delivery services within the USA. When you place an order with us, you can be confident that your package will be shipped from our facility in the USA, which ensures faster and reliable shipping.

Q3. How do I track my order?

To track your order, simply get in touch with us by sending an email to - info@kandere and providing relevant order details, our customer support team assists you in obtaining the tracking number for your purchase.

Q4. How do I cancel an order?

To cancel an order, please initiate the process by composing an email to our customer support team at - info@kandere, including relevant details to make it easier for our team to locate our purchase easily.

Q5. What makes good quality jewelry?

Good quality jewelry is a result of a combination of factors, including the - choice of material, sustainable source of material, attention to details (clasp closure, soldering points and overall structure), comfort and wearability, and withstand regular wear. These aspects contribute to the enduring appeal and value to women's fashion jewelry.

Q6. Do you offer any larger volume discounts?

Yes, we offer discounts on large volume purchases to provide our customers with added value and cost-effective solutions. Additionally, we also extend periodic discounts and promotions to our customers. To stay updated with these exclusive offers, it is recommended to sign up to our newsletter.

Q7. How long does it take you to restock items?

We strive to maintain a well-stocked inventory of fashion jewelry for women to meet the demand of our customers. In case, where an item is out of stock, the restocking process is initiated as soon as inventory reaches a predetermined level.

Q8. What if someone receives a damaged product?

Kandere’s top priority is ensuring customer satisfaction. In such cases, we encourage the customer to contact our customer services department. Our team will guide through the process of returning the damaged item and provide instructions on how to proceed.

Q9. Do you offer any warranties with the jewelry?

Kandere is dedicated to providing the best quality jewelry, but it’s important to understand that warranties aren’t typically extended to fashion jewelry in our product lineup. This is because fashion jewelry can tarnish over time due to the exposure of chemicals, and other environmental factors.