FAQs

SHIPPING + DELIVERY                      

Q1. Can i send someone gifts from Kandere? 

Yes, of course! During the ordering procedure, simply specify the two addresses. For your protection, be sure to let your credit card issuer know that you'll be using a shipping address other than your billing address. 

Q2. How long does it take for personalized?

Once your product has been dispatched, you will receive a confirmation email with tracking information so you can track it as it travels to your location. Please double-check your email address while entering it so that we can properly inform you!

Q3. How long does it take for personalized items to ship? 

At the moment of purchase, all personalized jewelry and accessories are manufactured to order. Personalized goods take about 2 weeks to delivery due to the customization. 

Q4. The tracking order arrived but i haven't received anything?

If your tracking number indicates that your product has arrived but you have yet to receive it, we recommend that you take the following steps: Check your order's shipping address to be sure it's correct, then look for an attempted delivery notice slip. Check your surroundings to see whether it's hidden somewhere. Check to see whether any of your neighbor's or family members have accepted it. Allow an extra 1-2 days because orders have been recorded as delivered before they have arrived in rare cases. Kandere is not responsible for lost or stolen packages, however we will do everything we can to assist you in locating and recovering your product.

Q5. When will my order arrive? 

Your order's arrival time will be determined by your location and delivery choice. Shipping times are only estimates and exclude holidays, weekends and unforeseen postal delays. Once an order is shipped, we are unable to expedite it. United States: 15-20 business days. For More information about our shipping policies. You can call us at (602) 946-4088.

 Q6. When will my order ship? 

All orders that are in stock are sent within 15-20 business days. If your order has not arrived within this time frame, it is possible that it is due to pre-order products, in which case your entire purchase will be shipped in its entirety as soon as the item becomes available. If you have any questions, Send us an email at support@kandere.com. 

Q7. Where do you ship from?

 All overseas orders are shipped from our headquarters in Phoenix, AZ, United States 85028